Last Updated: January 1, 2025

1. Policy Scope

1.1 This Refund Policy applies to all purchases made through Logistics VIN Report for digital vehicle history report services.
1.2 This policy should be read in conjunction with our Terms & Conditions.

2. Nature of Service

2.1 Logistics VIN Report provides digital services delivered electronically.
2.2 No physical goods are shipped or delivered.

3. Completion of Delivery

3.1 Delivery of the service is deemed complete when:
    a) the vehicle history report is generated by our system, and
    b) access to the report is provided to the customer via electronic means, including a secure dashboard, secure access link, or email notification.

3.2 Delivery is considered complete regardless of whether the customer opens, views, or downloads the report after access is provided.

4. Refund Eligibility

4.1 Because the service is digital and delivered electronically, all sales are final and non-refundable once delivery is complete, except where required by applicable law.

4.2 Refunds may be considered only under the following limited circumstances:
    a) the report could not be generated due to a system error attributable to Logistics VIN Report;
    b) a technical issue prevented access to the report and could not be resolved;
    c) the delivered report does not correspond to the selected service tier.

4.3 Refund approval is at the sole discretion of Logistics VIN Report and subject to verification.

5. Non-Refundable Situations

5.1 Refunds will not be issued for:
    a) dissatisfaction with report contents when the report was successfully delivered;
    b) claims that the report was not opened or downloaded after access was provided;
    c) changes of mind after purchase;
    d) limitations in data availability from third-party sources disclosed in our Terms & Conditions.

6. Refund Request Procedure

6.1 Refund requests must be submitted within 7 days of purchase.
6.2 The customer must provide:
    a) order number;
    b) VIN;
    c) a brief explanation of the issue.

6.3 Failure to provide the required information may result in denial of the refund request.

7. Refund Processing

7.1 Approved refunds will be issued to the original payment method only.
7.2 Processing times may vary by financial institution but generally occur within 3–7 business days.
7.3 Any non-refundable processing fees, where applicable, will not be returned.

8. Abuse & Fraud Prevention

8.1 Logistics VIN Report reserves the right to deny refund requests where abuse, misuse, or fraudulent activity is suspected.
8.2 Repeated refund requests may result in account restrictions or refusal of future service.

9. Contact Information

9.1 Refund-related inquiries should be directed to:
Email: info@worldvinreport.com
Subject Line: Refund Request – Order #[Order Number]

 

Thank you for choosing World VIN Report. We look forward to serving your vehicle history needs with the utmost dedication and reliability.